Frequently Asked Questions
Q. Do you ship / deliver internationally?
A. Yes, we ship to almost everywhere around the world. Our customers come from over
22 countries and regions around the world.
Q. How long do I need to wait for my customized items?
A. Standard delivery: 5-7 business days.
Express delivery: 2-3 business days.
Production lead time: 3 days for units under 100, 7 days for units over 100.
Q. What are your shipping / delivery options and costs?
A. We offer standard delivery and Express delivery options. Delivery costs will
depend on the product selected and recipient location. You can view our
standard delivery costs provided for your reference.
Q. How do I check / track the status of my order?
A. An email notification will be sent to your email address with a tracking reference
number and hyperlink once your item has been shipped (in rare instances where tracking
is not available, an email with shipment date will be sent to you accordingly).
Alternatively, you can track your order by clicking the
Order Status located on our homepage on the upper right if you have set
up an account with us.
Q. How can I track my order online?
A. Your shipment notification will provide a link allowing you to track your item
on the postal service site. You may also track your order online on our site by
clicking on "Order Status" found at the upper right of any page. It will provide
you with information on the status of your order.
Q. Is there an option to send my gifts to an address
other than my billing address?
A. Yes, please leave the "Shipping address same as billing address" unchecked, and
enter recipient address accordingly.
Q. Can you deliver to P.O. Boxes?
A. Unfortunately, we are unable to deliver to PO boxes, APO & FPO addresses.
Q. Do you offer any other cheaper shipping options?
A. Yes we do. For large bulk order shipments, we also offer shipping by sea as a
cost-efficient option. Contact us for details.
Q. Will I be charged taxes upon delivery?
A. There are no taxes for shipping to USA. For all other international shipments,
recipients are responsible for any customs duties or taxes imposed by that country,
which are collected by the carrier upon delivery. Please check with your local government
agency or contact us for more information.
See other FAQs